Return & Refund Policy

Your satisfaction is very important to us. If you are not completely satisfied with your purchase from Frost Budiy, you may request a return in accordance with the following guidelines.

Return Timeframe

Returns are accepted within 30 days from the date your order is delivered.

Return Eligibility

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging, labels, manuals, and accessories, if applicable.
Be free from any damage caused after delivery.
Pass our inspection upon receipt before a refund is approved.

Products Not Eligible for Return

Returns cannot be accepted for the following items:

Personalized or custom-made products.
Digital products or downloadable files.
Gift cards or promotional vouchers.
Final sale or clearance items.
Items showing signs of use beyond normal inspection.

Return Procedure

If you wish to return a product, please contact our customer service at Juifbfxuwhraqre@gmail.com within the return window to initiate the process.

Once your return is received, we will inspect the item to verify its condition. Approved refunds will be processed to the original payment method.

Please allow 2-4 business days for us to process your return upon receipt, and an additional 7-10 business days for the refund to appear in your account, depending on your financial institution or payment provider.

Shipping & Delivery Times

Processing time for orders is 2-4 business days. Shipping generally takes 7-15 business days.

Return Shipping Fees

Customers are responsible for the cost of return shipping unless the return is due to a defective, damaged, or incorrect item received. Shipping fees associated with the original purchase will be calculated and displayed at checkout.

Incorrect, Missing, or Damaged Items

If your order arrives damaged, incomplete, or incorrect, please keep the original packaging and contact us immediately at Juifbfxuwhraqre@gmail.com so we can review and resolve the issue promptly.